werner restoration storm damage ahi repair flat roof

FREQUENTLY ASKED QUESTIONS

Let's admit it, roof replacement isn’t as exciting as a remodel, but it’s one of the most important investments a property or business owner can make.

Call Werner Restoration today at 719.696.ROOF to discuss more in depth answers to your roofing questions.

If you think you might need a new roof, the first place to check isn't your home exterior—it's your attic. So arm yourself with a flashlight and climb up under the eaves. Look for beams of light coming through the top of the house or stains and streaks, which signal a leaky roof. The same is true for commercial roofing and in many cases a commercial roof can see above a T-Bar ceiling or in a warehouse. Review your maintenance records to see how long ago the roof was replaced or re-shingled. Keeping a maintenance log of annual inspections and repairs and knowing when a roof was installed (and what it's made of) offers insight into how much life it has left. For instance, a typical low slope commercial roof has an expected life of 20-30 Years while an asphalt shingle roof lasts 20 to 70 years. When a roof installed over an existing layer of shingles should be replaced after 20 years. Keep an eye on your rooftop to make sure it’s kept clean and free of debris and gutters are clear especially after heavy storms or expected heavy storms. Shingles should lie flat against the roof; if you find patches that are cracked, damaged, or buckling, then repairs are in order. While you're at it, check the gutters and downspouts for shingle granules—a roof that is losing a lot of granules may be at the end of its useful life and this is true for both commercial & residential roofing systems. Be sure to inspect flashing around vents, skylights, and chimneys. This adds protection to theseams of the roof from rain and weather. Examine these points and make sure there are no cracks or breaks, which could lead to leaks. In older homes and businesses, flashing is often made of roof cement or tar, but it's a good idea to upgrade to a metal flashing system for added durability. A droopy, sagging roof is one that surely needs replacing before further damage occurs to your home or business. Check the surface for signs of trapped moisture, rotting boards, or sagging spots—especially at the lowest points in the roof.
There are many types of roofing warranties for many types of roofing systems. Most residential shingle roofing systems have manufacture material warranties from 25-years to life depending on the shingles and manufacturers. Many other types of roofing like Impact Resistant asphalt shingles, tile, metal and so on have lifetime material warranties. The typical labor warranties for these types of roofing are 5-Years from Werner Restoration. Commercial warranties can have NDL (No Dollar Limit) manufacturer warranties from 10-30 Years. The contractor is responsible for the first year and the manufacturer will be responsible for material and labor for the remaining warranty period.
Yes! Werner Restoration always prefers to send a contractor to the initial insurance assessment. Their trained professionals can examine and assess a roof's needs making sure you only have to endure the process one time. Asking your roofing consultant to be present for the insurance adjuster’s visit is always a smart decision. Your claim will be accurate and you'll have peace of mind knowing you are getting the most for your money.
We have downloadable notices available below in the footer to print and post on your door. For high visibility and contrast, we've included dark and lighter versions to select from.
IF you had a major weather event and suspect that there may be Hail or Wind damage the best option is to pick up the phone and call Werner Restoration for a FREE INSPECTION at 719.696.7663.
CALL Werner Restoration Immediately! We have In House Adjusters, Public Adjusters, and Engineers ready to fight for you!
Once you file a claim and the insurance adjuster inspects the property many things can happen. If they find damage and prepare and estimate for repair/replacement you will receive an ACV (Actual Cash Value) check usually in 7-10 Days to start the repairs/replacement. Once the repairs have been completed and any supplements approved, you will have the final check in 7-10 days in most cases. This is the most common process. You will only be responsible for the deductible that is listed on you claims paperwork from your insurance company. IF they deny the claim and we feel they are incorrect, we write estimates for the repairs and represent you to negotiate a fair settlement to restore your property to pre-storm condition. This process of re-inspections and negotiations can be anywhere from a few weeks to a few months. On a large loss commercial claim that the insurance company denies the process can be long and hard fought. This is when we may be required to hire a PA (Public Adjuster) and an engineer and can take up to a year or more. We know this sounds ridicules and unfair but rest assured, we have fought and negotiated many large loss claims and are very successful at making the insured whole again.
In most cases you will pay your deductible upon signing the contract. The first check you receive from the insurance company will be due upon starting the project. When we send in the final invoice to the insurance company you will generally get the final check in the mail 7-10 days later and that’s when you pay the final invoice. THE ONLY MONEY YOU WILL OWE IS YOUR DEDUCTIBLE IN MOST CASES. IF your policy is an ACV policy or has non-recoverable depreciation or something like that we will explain in plain English what they mean and what your options are and how to proceed. Unfortunately, in most cases the insured doesn’t find out how good or bad their insurance is until it’s too late. We are here to walk you through the process no matter what the case is and do our best to restore your property to pre-storm condition with the least amount of frustration and disruption to your daily life. Your premiums will not go up for filing a claim on a natural disaster. Premiums may go up in a REGION or AREA if the area is determined to have reoccurring disasters and they will go up in that specific area whether you file a claim or not.